6/10 مقبول
Diana
مسافر برفقة عائلة وأطفال صغار
١٤ أبريل ٢٠٢٦
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
I never write reviews. Decided it was worth to share.
Manager was not accommodating.
The safety lock somehow opened when I closed my door and was locked out of the room for 4+ hours while we waiting for maintenance. Our day was wasted as our car keys and money were inside the locked room. The maintenance staff proceeded to try to kick in the door and needed to use tool to pry the lock off the wall through the little crack the door was open.
We had to fight for a single night refund!
Tried to go in the hot tub on a rainy day but the hot tub was luke warm. They claimed the hot tub was as “on” when I asked to turn heater on.
The day before the hot tub was hot to the touch.
The cleaning staff didn’t come once during our 4 day stay. We brought our garbage down to a garbage can and asked for clean towels at desk.
All in all. The hotel would be fine to sleep in and get to the beach. But when weather isn’t good or unfortunate events happen like getting locked out- this hotel was not concerned with a quick fix to better our stay. Or a refund for ruining an entire day. Or heating a hot tub on a cold rainy day. The manager was not very nice to costumers who were just trying to enjoy a short vacation and have never complained about a thing. This was just too many things to “let go”.
Super disappointed.
Diana
أقام 5 ليالٍ في شهر أبريل عام 2026