Pros: staff friendly, rooms are clean, large, bright, quiet, shower pressure great. I had balcony, sea view room where the view was spectacular. Huge pool with lots of lounge chairs available.
Cons: food was ok only 1 restaurant though. While offer of a shuttle into town is a nice perk, as it is Not really walkable area to Sorrento city center, the shuttle schedule was too long between runs.. every 1/2 hour would be better. People would be pushing their way onto the shuttle most runs and some people could not get on.. inconsistent enforcement whether allowing people to stand or not.. Towards the end of the trip they had a larger bus so this was improved... not sure if temporary or permanent fix.. cab ride was 20-25 euros if you didn’t want to wait for the shuttle
Overall, I would likely stay here again but shuttle needs to be improved for higher rating.