Find all hotels by Independent in Soap Lake, WA

"The room was good and the hotel was nice… what kept this from being a great experience was the staff. The room wasn’t refreshed the 2nd day and the pool didn’t have any towels. Additionally my family had to go to the front dash for amenities. Disappointing is the right word."

"Very friendly and efficient front desk staff. The room was perfect! Nice view of the lake from our patio and an amazing sunset! Our waitress in the restaurant was engaging and helpful. We thoroughly enjoyed our stay."

"Breakfast was wonderful. Its the usual stuff, but their are pretty tasty (except the oats)! Food ran out quite fast, but they stop topping up pretty early. Staff in the front desk was not friendly, neither helpful, basically can get no answer from him. We can see that they are trying to cut down cost, for example there is no kettle, so we have to top up at the lobby. Since we dont have bottles, we have to use the small cups and have to top up quite a few times. There is nothing much near the hotel, except all fast food chains which not my family enjoyed."

"After check in I went to my room to find not only a very dated room but also the beds weren't even made up. There was pile of blankets and pillows for me to do myself. Not what you want to do when your already tired."

"It was clean , staff was friendly and available when needed"

"They had friendly receptionists. Easy check in. Even with it being a busy weekend, tons of baseball families took over this hotel and the workers were patient and friendly. "

"No smell, clean and felt safe."

"Cleanliness was paramount and met expectations. Breakfast layout and choice was great. Friendly and helpful staff. Everything readily available...would definitely stay here again."

"Listen—I travel a lot, and this place actually gets it right. Holiday Inn Express & Suites Moses Lake by IHG is a straight-up 10/10. Rooms? Super nice, clean, and comfortable. The lobby isn’t some awkward pass-through either—it’s got real space to sit, relax, and hang out. And the breakfast? Not your sad little “continental” situation. We’re talking biscuits and gravy, omelets, hot cinnamon rolls… basically everything you’d hope for and then some. But let’s talk about Barbara—because she deserves it. She went above and beyond with her customer service and was an absolute delight to interact with. I called ahead about needing a crib, and she made sure it was already set up in our room when we walked in. No reminders, no hassle, just handled. That level of care stands out. Bottom line: if more hotels ran like this one, travel would be a whole lot better. Stay here."