There was no hot water in our room, so I called the front desk. No one answered, so I had to go down to the front desk. There was a sign saying they would be back soon. Meanwhile, the lobby and breakfast area were filled with little kids playing hockey! Parents were sitting around drinking and not doing anything about it. Extremely rude and inconsiderate. In addition, kids were playing hockey in the hallway by our room.
When the front desk finally came back, they did nothing about the hockey. I was afraid of getting hit by a puck. We had originally planned to eat our dinner in the breakfast area but they had taken it over and pucks were flying everywhere. The parents were not being parents, so the hotel should have stepped in.
They had to move our room due to the hot water issue. In our new room, the shade was broken and wouldn’t go up or down. Our hot water was warm, not hot, and it took 3-4 minutes to get to that point. It was only slightly better than our first room.
Really disappointed in this hotel. The rooms are tired and many things are broken, and the staff does nothing to manage the guests. People shouldn’t be playing hockey in common areas. While I was in line waiting to talk to them about my room issue, many people were in line behind me with room key issues, and also some were trying to check in. There was only one person at the front desk once that person finally came back.
The gym and pool are “closed until further no notice”. Breakfast was awful.
