"I was disappointed with our stay for the cost per night , our Room at check-in had No Cleenex , our safe was broken , In the bathroom there was very Excessive Mold on the Ceiling , there was No fridge which i would of thought a hotel of this size that all rooms would of come with a fridge. When booking hotels its not a common thing to look to see if the room has a fridge as 99% have them in every room. I'm Diabetic and i had nowhere to store my Insulin which needs to be kept refrigerated. I had to toss out the insulin viles that went bad due not being refrigerated. I need to have quick and easy access to it. Also with the hot water issue at the hotel which I understand these things can happen but a big inconvenience none the less .The staff was very nice and helpful, they responded very quickly with the issue of the safe. With the water issue they extended our breakfast for the rest of our stay ! Love the location surrounding area near the hotel, absoutley a beautiful view of Tower Bridge and the River Thames,Bed was comfortable, But overall I was disappointed with our Room. I usually come to London twice a year and stay at the London Hilton Metropole but I thought this time I would try the Tower Hotel."