6/10 مقبول
Jason
مسافر برفقة شريك
٢٠٢٥ مايو ٣٠
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
I cannot recommend this particular Suites Murillo location due to the inconveniences during our 2 night stay. The suite itself is great, and the location is quite central to popular attractions.
There is no receptionist at this location which was explained in an email days prior to check in. This is not a problem if you don’t have issues. While my partner and I split to do separate activities the second day, my room card could no longer open the hotel entry. The other Suite Murillo locations are in walking distance so while inconvenient, I get the card reset and the card subsequently works.
The second night we bring both room keys just in case one is faulty, and when we come back to rest for the night we find out that both cards no longer work. Rather than spend time walking this time we call reception through the dial pad and wait for a worker to bring new keys. The estimated time to wait was longer than what the receptionist said, longer to the point where I end up walking to the other location to attempt to get new cards myself (he refused, saying that his colleague was already en route). When coming back I also noticed another hotel guest’s card not work at the front door, so this may be an issue with the card reader itself.
All in all while I think the Suite Murillo rooms are good, save yourself potential headaches and just stay at one of the other locations. They are super close to each other compared to the cathedral location.
Jason
أقام ليلتين (2) في شهر مايو عام 2025
