Serra Ricco Vacations

"Our stay was extremely disappointing, and we ended up leaving almost immediately. The apartment has no air conditioning and no fans, making it unbearably hot during the summer. The temperature inside was so high that sleeping at night was impossible. The mattress and pillows were extremely soft, causing both of us to wake up with significant body aches. To make matters worse, we were charged an additional €20 for a late check-in, which felt unreasonable given the overall condition of the...

"The back exterior wall of this hotel still bears a huge Sheraton logo. They have not been part of that chain for 10+ years. The halls are a bit musty and the elevators reflect neglect and the staff do not show true hospitality. A decent place to stay if you have an early morning flight from Genoa Airport, but that’s the only reason I’d stay here."

"The nicest Best Western I’ve ever stayed at!"

"We were assigned a room at the next-door sister hotel Savoya. Beautiful place. Nice clean room great location."

"Hotel was in a great location and the staff was super friendly but the room was not in the best condition, Slight odor and a little uncomfortable and outdated."

"Overall the staying was ok. The big issue I found was on the Food and Beverage department. Went to the lobby/bar and waited for 10-15 minutes and nobody showed up. I found out later by asking that the bar was on the terrace. Went to the bar at the 7th level. Waited for another 15’ and nobody showed up either. I ended up leaving again to get a drink somewhere else outside. I came back at 22:10 to the restaurant to grab something to eat, the waiter almost refused to let me sit, I then remarked the...

"Cleanliness was mediocre. The cleaning team was not doing a proper job, bed not made, no replacement towels, besides, one of the cleaners was constantly spitting while doing his job. Disgusting! "

"We had a lovely stay at HNN. We were given a warm welcome & everything was clearly explained. The room was very clean with air con & complimentary hot drink tray. Also a mini bar which was charged for. The beds were comfy & although there was a bit of traffic noise in the evening, it was quieter in the night & we all slept well. Breakfast was continental, with a good range of breads, pastries, cheese, jam, yogurts & fruits. They had some pre packaged gluten free items for my coeliac husband...