One of the key reasons I chose this property was the advertised feature of soundproof rooms, which unfortunately turned out to be inaccurate. Throughout the stay, I could clearly hear sounds from surrounding rooms, i.e. conversations, movement, and plumbing.
One night there was a loud and ongoing disturbance from the room above us, involving screaming / arguing. The noise persisted through the night, severely disrupting our sleep so we contacted reception on 3 separate occasions. The disturbance only ceased around 3:30 AM. We had a scheduled day trip the next morning and were forced to wake up at 5:30 AM after virtually no sleep. When I raised this issue with the reception staff the next morning (3 staff), they dismissed my complaint, merely stating that it was a “one-off incident.” This response, was completely unprofessional and unacceptable.
Additionally, I would like to point out the following issues that further contributed to a very uncomfortable stay:
- There were multiple lights from switches/buttons in the room that could not be turned off, making it difficult to sleep.
- A large window in the room lacked proper curtains or blinds, allowing sunlight in sunrise (around 5:00 AM), again disrupting our sleep.
- The shower design was impractical and caused water to flood the entire bathroom floor, creating an inconvenience after every use.
Having stayed at numerous hotels, I can honestly say this was the worst night’s sleep I have experienced in any accommodation.