2/10
I communicated several times that I would be arriving late due to a delayed flight. Despite this, I was denied the ability to check in via mobile, and when I arrived at 2:30 a.m. with two young children, we were completely locked out of the hotel. There was no way to access the property, which was not only frustrating but dangerous. To make matters worse, the next morning I was shuttled to the wrong airport, creating even more stress and disruption. This experience was unacceptable, and I am requesting a full refund.
Katlain
أقام ليلة واحدة (1) في شهر يونيو عام 2025