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Top Scarborough Hotel Reviews

Grand Hotel Scarborough

Grand Hotel Scarborough

4/10 Poor
"We booked late and knew the reviews weren’t great, but the stay was far worse than expected. Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell. Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was possible. Their only “solution” was to spray a strong lemon scent, which didn’t fix the problem. The next day we were told the rooms would be changed to twins, but again, nothing happened. Breakfast was cold, so we cancelled breakfast for the following day. When we complained to the manager, we were told no refund or compensation could be given and that only the main manager could deal with it. The main manager wasn’t available the next morning, and we were told our breakfast refund would go through Expedia. Four days later when I contacted the hotel that we have not received the refund, we were informed it could take up to 21 days to receive the refund for the breakfast. Overall, the service, communication, and room standards were extremely poor."
Ian 2-night trip
Posted 5 hours ago
Grand Hotel Scarborough

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