6/10 مقبول
Helen
مسافر برفقة العائلة
٢٠٢٥ يونيو ٨
عناصر نالت الإعجاب: النظافة والعاملون ومستوى الخدمة
I never leave reviews, but in this instance I feel it’s right to. POOL - Not terrible. The pool beds are very uncomfortable, the pool water smells like cheese and the pool area is incredibly slippy. The pool only opens at 10am yet by that point the beds are all reserved and are crammed in very close.
FOOD- lukewarm odd mix of food, anything cooked in water had a strange taste. Guests coughing and touching all of it too.
ROOM - Broken TV which we reported and was fixed. Fridge didn’t work, patio is tiny and was on a flat roof which had dog or human mess on it. Flashing light in corridor outside the room, no water for 4 hours on day 3. Noisy and paper thin walls. Room had no peephole to see what was going on and one evening someone was repeatedly trying my door handle. There is no chain lock or deadbolt either. We came back from a day trip one day and as the door shut behind us, it opened again to a guy claiming he needed to check the phone on the room, I hadn’t reported anything but it did highlight that the phone was also broken.
Add to this the fact that on day one we heard a lady complaining about a theft and signs, all over saying they take no responsibility for belongings I’m shocked that this is classed as a 4* hotel.
Our usual hotel in Santa Eulalia is far nicer than this, our decision to try something new didn’t work out, I’d recommend people look somewhere else
Helen
أقام 3 ليالٍ في شهر يونيو عام 2025