If you're considering Pleasure Point Cottage Steps from Surf, I would strongly recommend looking elsewhere. While the location is great, the property itself—and especially its management by Grand Welcome—made for a very disappointing vacation.On our very first night, we discovered that the refrigerator had a mechanical problem. Every two hours, the fan would turn on with an extremely loud, piercing noise that ran for about ten minutes, making it impossible to sleep. We contacted Grand Welcome immediately that night and again the following morning. After spending hours of our vacation going back and forth with both Grand Welcome and VRBO (who actually heard the noise themselves over the phone), we were told the refrigerator would be replaced. That never happened. Instead, someone delivered a new refrigerator and placed it directly in front of the second bedroom door, leaving the original broken refrigerator installed and still running. The noise continued. Unfortunately, the refrigerator wasn't the only issue. The oven didn't work, the coffee maker didn't work, and the Wi-Fi was so unreliable that we couldn't even perform a basic Google search for nearby restaurants, let alone stream television.The most frustrating part wasn't just the maintenance problems—it was Grand Welcome's unwillingness to resolve them in any meaningful way. For a vacation rental at this price point, we expected a properly functioning property and responsive management. We received neither.