"Minutes after checking in and putting our stuff down, a big rat was discovered under the bed. I opened the door and called a couple of housekeepers to sweep up rat droppings and locate to remove the big rat out of our room. After a few minutes, the rat came running out the room and the staff had a big laugh. We were too tired to ask for another room and none was offered anyway, so we stayed on the same one for the rest of our stay. The staff were amazing but the property was outdated and...

"The property was very clean and well kept. The location is very convenient. You can easily walk or take a tricycle to the SM Mall. It felt a little weird walking through a furniture store to get to the rooms but after the first day, it did not matter. The front desk staff was average, not rude but also not very friendly. The restaurant staff at Paul's provided excellent service! The Restaurant and Estelle's cafe were very convenient and had good options for dining. Overall I would recommend...

"Staff are very accommodating and courteous. "

"Overall the stay was a very pleasant experience, the staff were warm and professional, a big factor on making this resort very endearing . This boils down to expectations . The room was wonderful but seems lacking in some basic items like slippers or lotion , staff were doing the daily upkept of the pools but failed to notice the loose floorboard or a used diaper lodged on the faux stone wall. Breakfast buffet was just okay and this boils down to again the expectation and no complementary hot...

"It is spacious , clean, have frienly and helpful staff only the downfall is tgere is no shower curtain or partition in between the shower area which makes the bathroom floor wet and as well inside the room. Overall i will still stay for a nite."

"Very friendly Staff and comfortable rooms and large bathrooms "

"Traveled with seniors and this property was not “senior friendly”. Mold in rooms including bathroom which were in need of updates. Staff was trying to be helpful but they had limited resources. Disappointing especially since we expected a comparable decent experience as QM in Downtown Lucena."

"Location is good and staff is great."