The good:: it is beautifully decorated and a great view of the ocean about a mile or so away
The beds were comfortable
Bad:
One of the bathrooms has black mold on the ceiling.
There is construction outside and what sounded like people dropping bowling balls from the floor above. Not a great way to be startled awake
The description of the property states it is in a cluster inside the Wyndham, and then describes tennis, golf (which you can do) beach club which also is one of the photos. When I asked the owner recommendations for dining the first on her list were restaurants inside the Wyndham.
I asked how we gain entry and since I didn’t get a response I called the Wyndham.who told me we do not have access the the Wyndham grounds. She also apologized saying a lot of owners lie about the properties.
I contacted the owner of the villa and she said every other guest was able to gain access. She told me that she would contact them and get it straightened out and call me back.
Great.
What I did receive was this text:
Hi again!
After listening to all your inconveniences in the phone call and considering that our experience has always been that they spend a spectacular vacation, we extend our apologies and give you the opportunity to end the rental agreement if you wish and we will process the refund of VRBO from today, Sept 11, 2021. You would have to check out before 8pm and let me know the decision as soon as posible
Also the cleanning person in charge of the villa is trying to communicate with you, please let her know if you want to clean or solve any issue in the property
Sorry again!
M Peñagarícano
I responded
I responded:
So in other words we try to find accommodations on a Saturday for a weekend for a family or we just suck it up
No getting us access to the Wyndham, or compensation of any sort for the inconvenience, the noise?
Her -at 2:45- Unfortunately we have no control about all that is happening. We would like for you to have a great vacation and not suck it up so I am offering you two options. (1) stay there for the rest of your stay or (2) leave today at 8pm and get your money back (only charging you last night). Regarding the Wyndham, you have access to everything there except swim in their pools nor use their chairs. By the way, nowhere on our VRBO page we included that you have access to the hotel facilities. The pictures we included in the villa’s page, are showing the area where the property is locateed