2/10
Absolutely Disgusted – Misleading, Unsafe, and Zero Accountability
I was really looking forward to staying in a hotel that seemed to have that classic San Francisco charm—but wow, was I wrong. I booked this place way in advance on April 20, 2025, for a stay on June 5th, nearly two months ahead.
Wanting to be sure of a smooth late-night arrival, I even called the hotel ahead of time to confirm that someone would be at the front desk around 1:30 a.m. The person who answered gave me a short “yes” and nothing more. No mention whatsoever that the front entrance would be completely surrounded by homeless individuals—to the point where my Uber driver refused to let me out because it didn’t feel safe. That alone should tell you everything.
I had to leave the area entirely because I didn’t feel comfortable or safe getting out of the car. When I reached out for a refund, I was met with a flat-out refusal and slapped with a “no show” charge, even though I tried to avoid a dangerous situation. I booked through a third-party app, and even when they reached out to the hotel on my behalf, the hotel still refused to refund me a single cent.
To make matters worse, I’ve now noticed that bad reviews are being deleted from their listings—likely in an effort to hide how awful the experience truly is. This hotel misleads travelers by pretending to be in a “nice” area and completely fails to warn guests about the real conditions around the property.
Kenneth
أقام 3 ليالٍ في شهر يونيو عام 2025