I was extremely disappointed with the service. I booked a bay view room and when my wife and I arrived, they said the they only have a city view. So, I refused to take the city view and they had me wait for an hour before getting me a bay view room. I drove 4 hours to get there and wanted to rest up right away but had to wait. So, we get to the room and looked like the room was a part of a suite, smaller than what I imagined. but whatever.. That night and the next the neighbor next door was up late constantly on the phone and you can hear everything. These rooms are not insulated enough. I've been to many hotels and this is far the worst. To top it off, the hotel personal never even apologized for making us wait, they acted as if it was a privilege to stay at their hotel.
