2/10 سيّئ للغاية
ASHLEY
مسافر برفقة عائلة وأطفال صغار
٢٨ فبراير ٢٠٢٦
DO NOT STAY HERE!! We had a very concerning experience at this hotel as a single mom traveling with my children.
We returned around midnight after a concert and were unable to access our room due to a lock malfunction. Neither our key nor the master key worked. We waited outside our room for about 40 minutes, and were not informed until around 1:30 a.m. that the door could not be opened at all.
During that time, my child’s life-saving medication was locked inside the room, along with all of our belongings and food. As a parent, that was extremely stressful. We were eventually placed in another room after 1:30 a.m., had to sleep in our clothes, and purchase additional food since ours was inaccessible.
After getting very little rest, we were then woken up at 8:30 a.m. and told to retrieve our belongings.
The manager was unavailable the entire time and never followed up—not that night, not the next morning, and not even after the incident. While I did eventually receive a refund a week later, there was no communication, no apology, and no acknowledgment of the seriousness of what happened.
This was not just an inconvenience. It was a safety issue, and as a single parent managing this situation alone, it should have been handled with far more urgency and care.
I hope the hotel takes steps to improve both their emergency response and how they communicate with guests when something goes wrong.
ASHLEY
أقام ليلة واحدة (1) في شهر فبراير عام 2026