6/10 مقبول
Jaymini
٢٨ ديسمبر ٢٠٢٥
عناصر نالت الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
The staff at the hotel are brilliant! From the ladies on reception, to the Bellman/Porters who took our luggage to and from the rooms.
I had a booking for 4 premier double rooms.
Sadly, the pictures and information advertised in Expedia is innacurate and misleading, as it shows the image, and states the description of a "suite" for the "premier double room".
So on our arrival, i was expecting a suite style room as per the image, but they told me that only 2 rooms (Suites) in the hotel have this, and are already booked. Furthermore, the description states "interconnected rooms", but again, this is only a feature of the 2 suites they have at the hotel, and is not available in the premier double rooms.
So the two features i liked, and based my booking decision on, were not present in any of our 4 rooms.
The reception were kind and honest enough to acknowledge this error, but it was not possible to rectify or compensate us for anything.
Jaymini
أقام ليلتين (2) في شهر ديسمبر عام 2025