"Parking is awful in Old San Juan and this hotel does nothing to help. There is no place to unload luggage, except by blocking traffic. There is no help from anyone to help with luggage. The hotel rooms were Ok, but old and the floors were not attractive, in fact the floors were dirty. I only stayed here one night but would never stay here on multiple nights. The location, however, was excellent."

"Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so...

"Even though self check in, just was very responsive and accommodating!"

"Great location"