The hotel itself was fine, our room didn’t feel very clean and the comforters were covered in stains which left us feeling icky. Breakfast was light but fine (eggs, sausage, hashbrowns, cereal, bagels/toast, waffle maker, mini donuts), and check-in/check-out was easy. The location was good for seeing different parks and sites around rapid city.
The staff is what made up for everything here! Our first night we were kept up by noise from a neighboring unit, which was not the hotels fault at all, but the noise was very loud (we could clearly hear it through our earplugs) and it continued past 3am. My partner finally went to complain, and Donald immediately took action. The next day, Katie and Derek helped us move rooms since the noisy neighbors were staying another night. We are so thankful for Donald, Katie and Derek because thanks to their help, the second night we got a full nights rest and it completely changed the tone of our stay! Thank you all for your help!
