For a FIVE-STAR establishment owned by a global hotel group, this hotel was a disappointment, but with the current situation in the West Bank, I can understand many of the issues, but not all of them and especially not for the price per night!
I wish that I had looked at some of the recent reviews! I would have seen a lot of the issues that I experienced only on arrival!
Neither restaurant seems to be operating, only breakfast is available and I agree with others, it was not the greatest buffet and was hosted in a room far larger and emptier than it needed to be.
There was no room service available either. After a long transfer from Tel Aviv, a club sandwich, fries and a beer would have really hit the spot! ...Hell, a frozen pizza thrown in the oven would have sufficed!
The pool is also not open... This is often one of my deciding factors when travelling; it would have been better for its closure to be on the property's listing!
The room was clean enough (just), but the state of repair of a "Premium" room (506) was not great, especially in the bathroom... Again, well below what I would expect from a 5-star hotel.
I did not have much interaction from the staff; I was travelling most of each day, but there was a young man behind the lobby bar (sorry didn't note your name, but you had glasses) who stood out as taking pride in what he was doing.
I left this hotel thinking that Millennium & Copthorne Hotels are not doing enough to meet their standards found elsewhere!
