2/10
We recently booked the Presidential Apartment via Expedia to accommodate six guests. Based on the listing, which stated the apartment was 2,422 sq ft and classified as a "Presidential Apartment," we were all excited and looked forward to a comfortable and spacious stay.
Unfortunately, upon arrival, we were deeply disappointed. The apartment did not appear to come close to the advertised square footage, and shockingly, it had no curtains—raising serious privacy concerns.
I immediately contacted Expedia to express our dissatisfaction and request a room change. Expedia reached out to the hotel and spoke with the manager, Paul, who said that the only available alternative room could only accommodate four people—not six. He also informed us that, despite our valid concerns, we would still be charged for the first night since we had already checked in.
After a long drive from Vienna, it was late in the afternoon, and we were left with no suitable options. While we were at dinner, Sara at the front desk called to say the hotel was willing to waive the first night’s charge if we found another hotel. However, by that time, it was already close to 8:00 PM, and too late to secure alternative accommodations for our entire group.
This experience was frustrating, especially given the misleading listing and the lack of meaningful support to resolve the issue. We hope Expedia and the hotel management take this feedback seriously to ensure future guests are not similarly misled.
Winnie
أقام ليلتين (2) في شهر يونيو عام 2025