"We only had 2 towels and there is nobody onsite to assist with issues. The bed was not very comfortable and you have to buy your own coffee after the first day. You are only given a starter pack. Maybe this is common in Spain."

"It is very centrally located. The metro/train stations are 5 minutes away. Gran Via, Retired park, Cibeles are all 5 minutes away. The bus that goes directly to the airport is 10 minutes away. Grocery stores are across the street, as is San Anton Market. Loved the location! The apartment itself is beautiful, clean and very spacious. All the amenities are well-appointed. The check-in is online and was seamless. As we discovered, the online check-in is not common in Spain, even in big cities....

"Serrano es de mis zonas favoritas en Madrid, así que quedarme aquí lo hace mucho más fácil. Lo unico es que mi habitacion tenia un olor parecido a cigarro, pero era algo más bien del hotel, se ofrecieron a poner la máquina de ozono para solventarlo, pero por lo demás todo excelente."

"Ricardo our host was exceptional! We arrived late and he was available to answer questions. The sofa bed was easy to assemble and the property looked just like the pictures. There are tons of coffee places below making it a very convenient stay."

"A whole apartment with kitchen"

"Excelente ubicación, limpieza, servicio, sin duda lo recomiendo."

"It was a great hotel, we would absolutely book again. the Housekeeping personal was great as well very helpful room had great AC .!"

"Muy buena ubicación, apartamento recomendado"

"Check in was great . Nippy I’m sorry if I spell your name wrong . She was awesome . Nice and polite . Kitchen is great . I didn’t cook but just boiled the water . I used the plates .Nearby a lot of restaurant and pastry ,church in the corner . Great location . Manager was very nice . Highly recommend . In fact my daughter and her family stayed as well . "