4/10 سيّئ
Shaleen
مسافر برفقة العائلة
٢٠٢٥ يونيو ١١
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
We arrived early (due to flight changes) and requested an early check in (and offered to pay for it). The front desk clerk (female) was rude and sternly informed us they were not required to check us in until 4pm. I understand the policy, but when you can accommodate customers faced with travel changes, wouldn’t you try? We sat in the lobby area until 3:50pm at which time our room was ready. We saw four other groups check in early. Certainly a request could have been made to the cleaning staff to clean our room earlier than 3:50pm. Travel is hard these days, and a little flexibility and kindness goes a long way. The room (2 queen executive suite) needs some love - bathroom fan didn’t work, vent in bathroom was filthy. Only one elevator working. Other than the front desk clerk all other employees were very friendly. Overall not impressed and wouldn’t return.
Shaleen
أقام ليلة واحدة (1) في شهر يونيو عام 2025