2/10 سيّئ للغاية
Timothy
مسافر برفقة مجموعة
٧ ديسمبر ٢٠٢٥
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Night staff help was unacceptable & seen 1 housekeeper in 3 days, asked for an extra towel (only given 2- for 2 guest) but told No & had to wait for room b cleaned (she was on phone entire time cleaning with it on speaker & speaking Spanish loud) ... 1st room was extremely disturbing with amount of roaches crawling, not clean, TV didn't work & after realizing no phone or TV remote. Went to office & remote provided still didn't work.. so couldn't watch TV at all...
The sec night we moved to a little better room, but service was non-existent, no phone, unclean, vending machine was EMPTY, and coffee provided was nasty with no condiments & Only thing that was the least bit better was front desk person was LIL nicer, but still not helpful or worried at all by any of concerns expressed over amount of bugs seen while at Regency inn in New caney ....
OVERALL I wouldn't suggest anyone to go stay there & waste their $ ..... Really dissapointing & them refusing to provide any reimbursement for the aggravation of everything is beyond acceptable... Do NOT go there!!
Timothy
أقام ليلة واحدة (1) في شهر ديسمبر عام 2025
