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Tukan Hotel & Beach Club

3.0 star property
Hotel with 2 outdoor swimming pools, steps from Quinta Avenida

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Front of property - evening/night
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Gym
Standard Room, 2 Bedrooms | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi
Check-in/check-out kiosk

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning

Room options

View all photos for Standard Room, 2 Bedrooms

In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Standard Room, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave) | In-room safe, free cribs/infant beds, free rollaway beds, free WiFi

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Double Beds

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About the neighborhood

Map
Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Tukan Hotel & Beach Club

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel & Beach Club provides a beach bar, a garden, and a bar. Be sure to enjoy a meal at la ceiba bar y buffet, the on-site buffet restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools
  • Wedding services, a porter/bellhop, and a front-desk safe
  • Tour/ticket assistance, motorized watercraft on site, and smoke-free premises
  • A 24-hour front desk and a water dispenser
Room features
All 156 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with rainfall showers
  • Flat-screen TVs with cable channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • la ceiba bar y buffet

Things to do

  • 2 outdoor pools
  • Personal motorized watercraft

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room crib

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of MXN 500 per stay
Welcoming dogs only
Up to 22 lbs per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 500 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Tukan
Tukan Beach Club All Inclusive Playa del Carmen
Tukan Beach Club All Inclusive
Tukan Beach Hotel
Tukan Hotel
Tukan Hotel & Beach Club All Inclusive Playa del Carmen
El Tukan Hotel Playa Del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club All Inclusive
Tukan Hotel Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Club
Hotel Tukan Hotel & Beach Club Playa del Carmen
Playa del Carmen Tukan Hotel & Beach Club Hotel
Hotel Tukan Hotel & Beach Club
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel Beach Club All Inclusive
Tukan Club Playa Del Carmen
Tukan Hotel Beach Club
Tukan Hotel & Beach Club Hotel
Tukan Hotel & Beach Club Playa del Carmen
Tukan Hotel & Beach Club Hotel Playa del Carmen

Frequently asked questions

Does Tukan Hotel & Beach Club have a pool?

Yes, this property has 2 outdoor pools.

Is Tukan Hotel & Beach Club pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 500 per stay.

How much is parking at Tukan Hotel & Beach Club?

This hotel doesn't offer parking.

What time is check-in at Tukan Hotel & Beach Club?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Tukan Hotel & Beach Club?

Check-out is at noon.

Where is Tukan Hotel & Beach Club located?

Located in Downtown Playa del Carmen, this hotel is steps from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Tukan Hotel & Beach Club Reviews

Reviews

6.2
Rating 10 - Excellent. 5 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 8 out of 32 reviews
Rating 4 - Poor. 3 out of 32 reviews
Rating 2 - Terrible. 7 out of 32 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10

Stayed 6 nights in Apr 2019

10/10

Stayed 5 nights in Feb 2019

8/10

The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded
Stayed 7 nights in Feb 2019
This review was submitted before 2018 and has not been verified.

6/10

The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10

Position geografic is perfect. Clean and very secure.
Stayed 4 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

2/10

really bad experience, I don't recommend to no body this hotel.
Stayed 4 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

4/10

I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.
This review was submitted before 2018 and has not been verified.

6/10

The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!
This review was submitted before 2018 and has not been verified.

2/10

Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental
This review was submitted before 2018 and has not been verified.

6/10

Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service
This review was submitted before 2018 and has not been verified.

8/10

The stay was great. The wifi was horrible.
This review was submitted before 2018 and has not been verified.

6/10

cuartos muy pequeños, y la comida del all inclusive terrible.
This review was submitted before 2018 and has not been verified.

6/10

El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.
This review was submitted before 2018 and has not been verified.

2/10

Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.
This review was submitted before 2018 and has not been verified.

10/10

very good
This review was submitted before 2018 and has not been verified.

10/10

I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.
This review was submitted before 2018 and has not been verified.

2/10

This review was submitted before 2018 and has not been verified.

6/10

Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

8/10

I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

8/10

Muy buena atencion y exelente ubicacion optimo en precio por servicios
This review was submitted before 2018 and has not been verified.

8/10

This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room
This review was submitted before 2018 and has not been verified.

8/10

Esta estupendo el hotel Tukan que nos habiamos quedado en lugar del hotel Moongate. No se si es porque esta en remodelacion pero el Tukan es muy recomendable con alberca y jacuzzi. Solo un detalle, necesita nuevas almohadas para que esten mas suavecitos.
This review was submitted before 2018 and has not been verified.

4/10

no compren el "todo incluido" quete venden porque no incluye nada!