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Hacienda Real del Caribe

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

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Photo gallery for Hacienda Real del Caribe

Outdoor pool
Lobby sitting area
View from room
1 bedroom, premium bedding, minibar, in-room safe
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room selected at Check-in

View from room

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Standard superior queen | View from room

Standard superior queen

Highlights

Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

1 bedroom, premium bedding, minibar, in-room safe

Standard double queen

Highlights

Soundproofed
Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

1 bedroom, premium bedding, minibar, in-room safe

Room Standard

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

1 bedroom, premium bedding, minibar, in-room safe

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior With Bathtub

1 bedroom, premium bedding, minibar, in-room safe

Room Superior With Bathtub

  • Sleeps 4
  • 2 Queen Bed(s)

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About the neighborhood

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Xcaret Eco Theme Park - 12 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Restaurante Veracruz - ‬1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
  • Concierge services, free newspapers, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 58 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like safes and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Plasma TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 412 out of 985 reviews
Rating 8 - Good. 336 out of 985 reviews
Rating 6 - Okay. 147 out of 985 reviews
Rating 4 - Poor. 48 out of 985 reviews
Rating 2 - Terrible. 42 out of 985 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again. Convenient location.
Stayed 1 night in Mar 2025

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and conveniently located.
Stayed 5 nights in Mar 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area
Stayed 2 nights in Dec 2024

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near shops and restaurants
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Would like.to have more food options
Stayed 4 nights in Mar 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient hotel in the heart of Playa del Carmen. Everything was very close by. From dining options to shopping and clubs. Just a block away from 5th avenue with its many attractions.
Stayed 3 nights in Feb 2025

6/10 Okay

Vicent

Disliked: Staff & service, amenities
😉
Stayed 2 nights in Mar 2025

8/10 Good

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Aug 2024

4/10 Poor

Martin

Liked: Cleanliness
The hotel it’s in a very noisy area next to very loud night club, haft to call several re: tv not tuning on, they had to switch mini bar not cooling, no hand towel, overs all not a great experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay and how clean everything was. Everything was nearby. Loved the loud music !!! My stay was everything.
Stayed 4 nights in Oct 2024

4/10 Poor

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a no go for me for no fault of theirs. It's close to the pedestrian area and the beach, which is amazing for daytime. But at night the club next door plays heavy EDM so unless you go to bed after 3-4pm it make it unbearably noisey. Great, clean, beautiful hotel. But I cannot recommend staying there unless for party people.

8/10 Good

Isabel

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff
Stayed 1 night in Jul 2024

4/10 Poor

Jenna

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Too loud and too hot.

Pros: Room was spacious and clean. Beds were comfortable. Front desk and cleaning staff were very friendly. Good location to be close to the action. Con’s: It’s like trying to sleep on the dance floor of a night club. Air conditioning is basically non existent. We were only there for 2 nights so didn’t make a fuss and not sure if it was just our room. Would not return or recommend.
Stayed 2 nights in Jan 2025

8/10 Good

Tieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mix up but great service

Mix up with booking but they put us up at sister hotel and rode us there as well as dropped us at bus station to airport next day . We book here when we travel thru Mexico frequently like the location and service . It’s a bit older hotel but kept clean . Friendly staff .
Stayed 1 night in Oct 2024

6/10 Okay

Fortino

Liked: Cleanliness, property conditions & facilities
The location was convenient for our plans the pool was excellent, the receptionist needs more training and take time to explain the functionality of the door key, remote control for TV as well for the temperature controller, and should do something about those dispatching the taxi service in front of the hotel prices too high for travelers or tourists.
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The staff are great, the cleaning crew are amazing and the facilities are kept so clean and sanitized! The Suite we stayed was big and so much natural light! One thing I will say, if you are a light sleeper, don’t stay here. There is a club next-door that don’t turn off onto 2:45 AM but other than that I will stay here again and I will recommend this hotel to everyone that asks
Stayed 2 nights in Aug 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The bad part was that they won't let you enjoy heaving a beer by the pool. The reason coming to Cancun is relaxing and enjoying a beer by the pool.
Stayed 2 nights in Apr 2024

6/10 Okay

Tieh

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Was good at one time changed

We normally stay here when traveling thru but this last time the room had mold on all lamp shades . The Bongo Gong nite club music kept me up all nite . Staff is super no complaints. Clean up mold get new lamp shades. Water is very much needed they cut the coffee in room also . Not good .
Stayed 1 night in Oct 2024

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in very slow
Stayed 1 night in Oct 2024

2/10 Terrible

christopher

Disliked: Staff & service, amenities
First: I asked the front desk staff to see the room prior to booking, but I was told none was available. I went ahead and booked because online it showed available rooms. Anyway, she finally decided to get off the phone and checked me in. Gave me my room number without informing me of WiFi or anything. So here I am in the room, it smelled weird but initially thought nothing of it. Left to grab my bags from a nearby hotel and returned. The room smelled of chemicals that of bug spray. I was then assured by the front desk that no one sprayed the room. Later, switched rooms from 305 to 310. About an hr later I saw a gentleman walking around with a bug spray canister on my floor with full respiratory on. I do not recommend this hotel solely on the staff. I will point out that the second lady was more helpful, but rigid rules of telling me I may not be able to change it the room had been used. Like it’s bug spray for crying out loud. Anyway 2/10 do not recommend.
Stayed 1 night in Mar 2025

6/10 Okay

Frances

Disliked: Property conditions & facilities
We actually had a few stops. A couple of days in Xcaret, a couple of days in Bacalar and we needed one night before our flight and that’s how we ended up in La Hacienda del Caribe. Maybe cuz is in el centro but we walked in the first thing you saw was the pool, not one more person fit it just look filthy. The best thing about our room was the air conditioner. Is an old hotel so if you’re going to be out and about then is okay for the price.
Stayed 1 night in Jul 2024

10/10 Excellent

Norma J

Liked: Cleanliness, room comfort

No hot water .

Was checked in after going to the other hotel very confused because both have similar name web page is same . This bigger hotel has no hot water and more noise at night then the smaller one on 5 th . I like the smaller cleaner has hot water .
Stayed 1 night in Jun 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort

Save your momey

The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd shift Administrator at front desk was kind of rude when I asked for some toilette paper, just as if I wanted to overuse the service. (Fact is that we were 4 people in the room and housekeeping was requested to skip in order to sleep late, so toilette paper was not provided earlier)
Stayed 2 nights in Jun 2024