"No 24 hr reception,therefore because of my delayed train from Germany, I wasn't able to stay, yet as soon as I told them about my delay ,they took their money from my bank account.
Very unprofessional and wouldn't recommend this hotel to anyone,just in case you were delayed, and left stranded.
I travel a lot and never had this kind of problem, even as a gesture of goodwill they could've offered a partial refund.
I wanted to also add that as soon as i knew of the delays in Germany, i have...
"Abbiamo soggiornato in questo chalet poche settimane fa ed è stato tutto ottimo! Elisa super disponibile e cordialissima, struttura pulita, molto caratteristica e super la colazione con prodotti del luogo. Esperienza sopra le aspettative, lo consiglierei a chiunque un soggiorno qui!"