2/10 سيّئ للغاية
Demetria، Fort Wayne
مسافر برفقة عائلة وأطفال صغار, مسافر برفقة العائلة
٢٠٢٥ يوليو ٢٨
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
My family and I stayed at the Holiday Inn Express Hotel & Suites Pittsburgh-South Side from July 25 to July 27, and unfortunately, this was one of the worst hotel experiences we've had.
I booked this stay weeks in advance, reserving two rooms with a specific request that they be adjacent. A necessity since we were traveling with kids. I even called the day before arrival to confirm that the rooms would be next to each other and to request a pack and play/crib for one of the rooms.
From the moment we arrived, I had a bad feeling. The lobby had no air conditioning, in late July, during a heatwave, with temperatures in the 90s. I asked immediately if the rest of the building had A/C and was reassured that only the lobby and hallways were affected. This, of course, also meant no A/C in the pool area or the breakfast dining area, which made both spaces uncomfortable to use during our stay.
At check-in, I asked again if the rooms were adjacent. I was told yes, and proceeded to check in, handing over my ID and credit card. Once we got up to the fifth floor, we discovered that the rooms were NOT next to each other they weren’t even across from each other but down the hall on opposite sides.
I tried calling the front desk from the room, only to discover the phone was so old it was missing buttons and had no labels, so I had to go all the way back down to the hot lobby. I spoke with the same woman who checked us in and she now told me I never booked adjacent rooms despite her…….
Demetria
أقام ليلتين (2) في شهر يوليو عام 2025
