2/10 سيّئ للغاية
Courtney
مسافر برفقة العائلة
٢٠٢٥ يونيو ٩
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
⭐☆☆☆☆
Longtime Guest Extremely Disappointed
I have been coming to this hotel for over 10 years. It used to be a place we looked forward to every single year—clean, family-friendly, and well-managed. Unfortunately, the last two years have been a complete disappointment, and this most recent visit will be our last unless major changes are made.
To begin with, the Wi-Fi did not work at all during our stay, which made it difficult to manage even basic things. We also had a serious leak in our room that left our entire floor soaking wet for all four days—completely unacceptable. On top of that, the slides, once a highlight of the property, were so damaged they were cutting kids’ feet. Several families had similar complaints. That’s a major safety hazard that should have already been addressed.
Worse, one of the staff members falsely accused our girls of misbehavior in the pool area. Not only was it untrue, but the situation was handled in a very unprofessional and accusatory manner. The overall cleanliness of the hotel has gone drastically downhill, and it seems like standards across the board have dropped.
I regret not reading the recent reviews ahead of time—it’s clear this property has gone from a 5-star destination to barely hanging on to 2 stars. I’m not someone who writes negative reviews often, but after this experience, I felt it was necessary. Until management steps up and tur
Courtney
أقام ليلتين (2) في شهر يونيو عام 2025