"The room was ok. Air conditioner worked well. The bathroom needs upgrading and there was no hot water for showering. I contacted them and was told they were sending someone to fix it and it wasn’t fixed. I left a day early and had to book a hotel elsewhere because I just couldn’t take having to shower in cold water for another day. I contacted them again and asked for compensation and they offered me a discount for my next reservation with them; as if after this experience I would want to...

"My room was changed upon arrival, I was not given a room change discount since I did book a bigger room . The room I was in was not clean, because of the location and ability to call and uber and leave was not an option, therefore no point to complain."

"Limpieza está muy por debajo de lo esperado, sábanas sucias, piso sucio"