"No lights on washing pot in bath room and no make up facility in the living room."

"I picked Sapaxa as I wanted to experience Sapa much closer to nature. There are only 8 cottages so it is such an itimate vibe. Mua really helped with everything that you need and really my made my stay so much better. The bed is one of the most comfortable bed you'll ever sleep on! An hour hike away is a Hmong village, easy hike and do not miss out on the herbal bath in the village. The water pressure in the shower is not the best but the hot water at least is very good. The food at the...

"There is no sound insulation at all, and the most shocking thing is that morning coffee is not free."

"Room assigned turn out not matching as on the reservation. Rooms are too small, there are not enough space freely to move around."

"Staff were very polite and helped with my queries each time. "