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Raffles Hotel Le Royal

5.0 star property
Travelers find serenity at this peaceful retreat with two outdoor pools and a luxurious spa offering rejuvenating Thai massages

Choose dates to view prices

Raffles Hotel Le Royal offers eco-certified luxury in central Daun Penh. Enjoy Thai massages and facials at the spa, meals with garden views at Le Phnom 1929, and shopping on-site or at nearby Central Market. The attentive staff consistently earns high praise.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is SAR 1,141
SAR 1,370 total
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Colonial Suite King Bed

Colonial Suite King Bed | Minibar, in-room safe, individually furnished, desk

Colonial Suite King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Bed

Executive Suite King Bed | Minibar, in-room safe, individually furnished, desk

Executive Suite King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark King Pool View

Minibar, in-room safe, individually furnished, desk

Landmark King Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark Room King Bed

Minibar, in-room safe, individually furnished, desk

Landmark Room King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark Twin Pool View

Minibar, in-room safe, individually furnished, desk

Landmark Twin Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Personality Suite

Personality Suite | Minibar, in-room safe, individually furnished, desk

Personality Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for State Room King Bed

Minibar, in-room safe, individually furnished, desk

State Room King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for State Room King Pool View

Minibar, in-room safe, individually furnished, desk

State Room King Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for State Room Twin Beds

Minibar, in-room safe, individually furnished, desk

State Room Twin Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
  • Garden view
  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for State Room Twin Pool View

Minibar, in-room safe, individually furnished, desk

State Room Twin Pool View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Landmark Suite

Landmark Suite | Minibar, in-room safe, individually furnished, desk

Landmark Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 140 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Landmark Room Twin Beds

Minibar, in-room safe, individually furnished, desk

Landmark Room Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Ceiling fan
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Minibar, in-room safe, individually furnished, desk

Suite, 1 King Bed, Balcony

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, Multiple Beds

Royal Suite, Multiple Beds | Minibar, in-room safe, individually furnished, desk

Royal Suite, Multiple Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • Garden view
  • 223 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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SAR 1,622 total
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About the neighborhood

Located in Phnom Penh, Raffles Hotel Le Royal is in the city center. Royal Palace and Wat Phnom are local landmarks, and travelers looking to shop may want to visit Exchange Square and Central Market. Phnom Penh Fantasy World and Sovanna Phum Theater are also worth visiting. Visit our Phnom Penh travel guide
Map
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, Phnom Penh

What's nearby

  • Playing tour guide for the weekend exploring the market, good coffee on street 136 and this beautiful view of the clock garden in Wat Phnom. More on Wat Phnom: http://bit.ly/1v8y6o8
    Wat Phnom
    7 min walk - 0.6 km
  • Central Market in Phnom Penh
    Central Market
    10 min walk - 0.9 km
  • Phnom Penh riverside. Cambodia
    Riverside
    14 min walk - 1.2 km
  • Top View of Building in a City - Aerial view Skyscrapers flying by drone of Phnom Penh city with downtown , riverside and sunset
    Phnom Penh Night Market
    14 min walk - 1.2 km
  • Royal Palace showing a park, heritage elements and a castle
    Royal Palace
    3 min drive - 1.6 km

Getting around

  • Phnom Penh Railway Station
    7 min walk
  • Techo Intl. Airport (KTI)
    51 min drive

Restaurants

  • Elephant Bar
    1 min walk
  • Sora Sky Bar
    7 min walk
  • % Arabica
    6 min walk
  • Hard Rock Cafe Phnom Penh
    7 min walk
  • Le Phnom
    1 min walk

About this property

Raffles Hotel Le Royal

Luxury hotel near Riverside
Consider a stay at Raffles Hotel Le Royal and take advantage of a poolside bar, a terrace, and shopping on site. Indulge in a massage, a body scrub, and a facial at the onsite spa. Be sure to enjoy lunch and dinner along with international cuisine and garden views at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, along with pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, English breakfast (surcharge), and express check-out
  • Babysitting (surcharge), a banquet hall, and outdoor furniture
Room features
All 175 individually furnished rooms feature comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Children's slippers and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and ceiling fans

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 24 hours per day

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily English breakfast available 6:00 AM to 10:30 AM for a fee: USD 30 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elephant Bar
  • Le Phnom 1929
  • Restaurant Le Royal
  • Writer Bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • 7,772 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 6 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1929
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately USD 30 per person
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free WiFi in public areas is limited to 24 hours per day
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Raffles Hotel Le Royal
Raffles Hotel Le Royal Phnom Penh
Raffles Hotel Royal
Raffles Le Royal
Raffles Le Royal Phnom Penh
Raffles Royal
Raffles Royal Hotel
Royal Raffles
Raffles Hotel Royal Phnom Penh
Raffles Royal Phnom Penh
Raffles Hotel Phnom Penh
Raffles Hotel Le Royal Hotel
Raffles Hotel Le Royal Phnom Penh
Raffles Hotel Le Royal Hotel Phnom Penh

Frequently asked questions

Does Raffles Hotel Le Royal have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Raffles Hotel Le Royal?

As of 9 Rabiʻ I 2026, prices found for a 1-night stay for 2 adults at Raffles Hotel Le Royal on 13 Rabiʻ I 2026 start from SAR 1,141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Raffles Hotel Le Royal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Raffles Hotel Le Royal?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Raffles Hotel Le Royal?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Raffles Hotel Le Royal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 100 per vehicle applies.

Where is Raffles Hotel Le Royal located?

Located in Daun Penh, this luxury hotel is within a 15-minute walk of National Library and Riverside. Exchange Square and Wat Phnom are also within 15 minutes. Phnom Penh Railway Station is 7 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Raffles Hotel Le Royal Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 333 out of 482 reviews
Rating 8 - Good. 104 out of 482 reviews
Rating 6 - Okay. 31 out of 482 reviews
Rating 4 - Poor. 8 out of 482 reviews
Rating 2 - Terrible. 6 out of 482 reviews

Reviews

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Welcoming staff. Great setting and location.
Stayed 6 nights in Jan 2026

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building.
Stayed 3 nights in Nov 2025

10/10 Excellent

Georgina

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff; restful and serene ambience; well equiped gym
Stayed 1 night in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Place superb, room excellent, food in both restaurants very good. Staff always impress. This is not the first time here, and I will continue to return whenever I visit Phnom Penh.
Stayed 2 nights in Nov 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Gorgeous facilities. Killed me to leave! Hands down the best hotel experience I’ve ever had.
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin Cappeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been one of the very best hotel experiences of my life. The hotel is beautiful and filled with so much history that I felt transported to a different time. The staff is absolutely exceptional. And I loved Elephant Bar. There is not a single thing I can think of to improve.
Stayed 2 nights in Oct 2025

10/10 Excellent

Haiyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a lot of history
Stayed 1 night in Apr 2025

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning historical place, great staff, they are all super friendly, helpful. A perfect représentation of the Khmer hospitality. A must go hotel
Stayed 4 nights in Apr 2025

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historic property.Great Bar, restaurants. Breakfast was excellent Most importantly, staff was highly attentive,efficient and friendly
Stayed 2 nights in Dec 2024

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Beautiful charming hotel. If you are looking for an authentic stay, you should definitely choose the Raffles. Breakfast was delicious, rooms were beautiful, and the colonial building and atmosphere was amazing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

An exceptional hotel with lovely amenities and very friendly and helpful staff. Nicely located. The hotel will recommend a walking tour of the area, will call you a tuk tuk, and will arrange for a hotel car and driver and local guide to give you a private tour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe of the hotel. Clean and bfast was wonderful. Short tuk tuk ride to restaurants and market. Would recommend anyone to stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building beautifully presented. It’s everything you would expect and worth the money to experience a bit of luxury
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Full of history. Lovely staff. Immaculate. Food amazing. Really could not ask for more
Stayed 3 nights in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as you would expect. Spotless. Fantastic staff and pool area. Breakfast plentiful and delicious
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful. Old colonial style. Very clean and comfortable. Excellent breakfast. Staff are superb, warm and friendly. Bed is one of the best as was the shower.
Stayed 3 nights in Feb 2025

10/10 Excellent

Raffana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really wonderful stay. Service was exceedingly good. The rooms are beautiful and artfully laid out. My only regret is not staying longer.
Stayed 1 night in Feb 2024

10/10 Excellent

Chang Moo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back in time

Classic settings in Colonial style make you feel staying back in time. All the staffs are friendly and professional.
Stayed 8 nights in Nov 2024

10/10 Excellent

Tim

Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel, 5 star in every respect but combined with the intimate feeling of a home. The housemaids deserve a special mention, the rooms are absolutely every day. Breakfast is maybe average for this standard hotel but was that because all else excelled?
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in the far east

Effortless splendor. One of the best hotels in the far east. By far. Friendly and effective team. The colonial feel pervades throughout without being stuffy. Great cigar room and splendid bar. Pool is first class in beautiful gardens. An all rounder
Stayed 1 night in Jan 2025

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and staff amazing, with the exception of the bell captain who was only interested in his kick back, from taxi or tuk tuk drivers.
Stayed 3 nights in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. 95 year old well maintained property. Good location. Doormen wear traditional Cambodian costumes - very charming. Fresh roses and sweets awaiting us in room. Great service and good food. Only drawback is the bathroom products. They are in ceramic bottles. The shower gel got knocked off shelf and shattered all over shower floor. Products need to be in plastic containers.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Aversge in service

The hotel was good and the staff's we're courteous. The concierge was always empty without anyone. English-speaking staffs were not there. There's no one to guide tourist attractions when we approached traveldesk. The complementary tuktuk driver was very rude to tell me that he's busy in the afternoon and and told me to pickup your own transport. I never expected this to happen in a 5 star hotel. The complementary facilities available was not well communicated leaving me guessing. I wanted to spend my milestone celebration and was not satisfied for the money spent in this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay. Service was perfect. I was a bit upset because I confirmed with the manager several days before my trip that they would have the Superbowl available to watch on the TV. Not only did they not have it but they didn’t have any idea what the Super Bowl even was. I had to scramble last minute to buy a subscription to watch it
Stayed 4 nights in Feb 2024

8/10 Good

Callum

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is lovely and clean, pretty and comfortable. My issue is with the service / training. Within the main restaurant in this apparent 5 star hotel I was very clear about being vegetarian and not eating meat or fish. Firstly I was delivered a dish with beef in that was not ordered, then after explaining again and being apologised to I was given a dish with fish sauce. All fairly unacceptable, especially with the prices being so much more expensive than they should be here, I had better service / understanding at the local street food vendors! During my stay I had booked a car to take me back to the airport, this was confirmed with a lovely handwritten note with my key. Upon checkout they seem to have misplaced my booking so had no transportation and was told to book my own. When my car arrived to the hotel I was told by the concierge that the car I had booked with the hotel was waiting for me.. a rather confusing and exhausting experience which just put a dampener on the day. The elephant bar is a lovely place to relax - sometimes, on other nights it appears to be a rowdy, loud unpleasant place to be with shouting guests / a heard of screaming children running around.
Stayed 2 nights in Dec 2023