From the start, our check-in experience was unpleasant. The receptionist was rude, with no greeting or smile—just a demand for a deposit and a city fee, despite our online payment. When we asked about it, she replied, "You can cancel if you don’t want to pay," which felt dismissive after our trip from Berlin.
Entering the hotel was also problematic. We weren’t provided with the entry code in advance, so we had to call reception upon arrival. In the room, it was uncomfortably cold, but despite our request to activate the central heating, nothing was done. Basic amenities like tea and coffee were missing, and the elevator area was unlit for two days.
Overall, the stay was marred by poor communication and service.