2/10
I reserved a room with 2 queen beds and called 2 times before our trip, 2 weeks and 1 week prior to my checkin, in both cases, I was told the room will have 2 queen beds as it was reserved but when we got there, the room had only 1 bed. When I asked the staff/manager, they told me to use sofa/coach as a bed and nothing on expedia is guaranteed. They said the hotel is fully booked and nothing else is available. Even for the night after, they did not give us a room, instead asked us to stay till 3-4pm to see if any other room will be available, imagine we went for vacation on beach and they asked to stay till 3-4 pm in the hotel for a room with 50-50 chance. I had the same issue with Marriott’s closer to the beach and they resolved the issue quickly and professionally, but this Hilton had a very unprofessional staff like it was my mistake. When I was taking the elevator I saw the sign below, just wanted to say nothing is guaranteed in the hotel…
Amirabbas
أقام ليلتين (2) في شهر مايو عام 2025