"The hotel is great. The beds are very comfortable. The property needs love. A lot of missing landscaping and the moat was empty and looked gross. The rooms are dated. Ours had water damage, the bathroom door didn't shut without force, shower could get scolding hot, which is dangerous for kids and burning them and the shower would not shut off. Staff is fantastic. I wish there were more sun loungers at the pools."

"The sheets and blankets didn’t smell very good. The carpets in the rooms were very dirty."