Customer service is horrible. No one answers your calls for service. You have to leave messages. When Casiola calls you back the service is so bad that the call drops. There is an emergency number that you have to leave a message and no one calls you back. We called Casiola regarding the trash and was told to call HOA. HOA never answered or returned my call. There was trash in the inside of the pool area upon our arrival. Maintenance said that don’t empty the trash. The trash sat in the hot Florida sun for two days and the smell was horrific. Finally, I couldn’t take the stench and my husband and I had to move the trash and bin out of the pool area. There was an infestation of flies in the pool area and they travelled into the home. My son was bit by flies. There was glass in the pool area and my son cut his foot as well. Maintenance came two days later and sent housekeeping to clean. They had attitudes because they had to clean the filthy grill. They still left the trash. Two beds were broken. They replaced a bed and put a roll out bed in the room. Two televisions weren’t working. They had to place a cable cord or something. Overall, Casiola has poor customer service skills and lack of empathy. When I told them that moving the trash and bin made our back hurt they said they weren’t liable for that. According to their brochure, the trash bins are supposed to be outside of the pool area in the first place. Finally after fighting with Casiola for days, on Thursday they offered me a 10 percent discount which I thought was a slap in the face. I sent emails, videos and pictures of everything that was wrong.
Do not book with Casiola.