2/10 سيّئ للغاية
Ricardo
مسافر برفقة شريك
٢٣ مارس ٢٠٢٦
I have stade at thisn old school hotel.many times and been staisfied with most of the staff.However.. on 2 occasions especially on Saturday 14 March, at check in, my wife was verbally abused by Silver Sea Hotel reception and treated with no hospitality.
I sent my wife on ahead on her own to check in at the hotel and relax as I was still working up the hills in Annotto Bay. Disappointingly the slim tall receptionist man at @ 5.30pm during check.in.was rude, obnoxious and nasty to my.wife , denying her access to our room, accusing her of identity fraud despite her having the room itinery, She had my Expedia account details per my own permission..I gave her a whats app pic of our booking , she has her British passport,.bank cards and driving licence i.d.that all matches my same surname..This receiptionist man could have let her in with that amount of detail and been polite.Instead he was rude and mentally abused her to tears..I had to speak to him.on the.phone to get her in the room.and also the next day he shown no remorse...instead during our discussion he smiled as if he was in the right and needs a discipline..this is not good Customer service..ps this is the 2nd time he had been unhelpful and rude to me..He shows no remorse of his actions and is not a good example of a hospitable host to your lovely old school hotel.
Ricardo
أقام ليلة واحدة (1) في شهر مارس عام 2026





















