"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty...

"Fijn verblijf gehad in een zeer nette kamer. Restaurant /bar op de bovenste verdieping is erg handig en de locatie is ook goed."

"Everyrhing provided in this hotel was good and comfotable"

"The hotel is under renovation on the front part. But it doesn’t affect much experience for me since the room and the hotel lobby are still ok. Got free breakfast with quite complete selection. Will stay again if I go malang. Quite in city Centre and easy to go around from this hotel. Just next to the old malang train station too! "

"일단 호텔 시설이 고급스러워요. 직원들 서비스도 좋고 주변 환경도 쾌적해요."

"The rooms, services and so on are two thumbs up...excellent..."

"Book 3 room’s for my family ,Check in fast and easy the front desk crew very nice and friendly and all the staff very friendly and always smiles.the breakfast is really good lot’s foods options to choose and all good and yummy 😃😃I definitely coming back stay in this hotel again but I will make early reservations so I can get the room in the first floor which is have dirrect access to the swimming pool from the room balcony "

"I like it. It is worth of my money. I will come back"