Where do I begin – let’s start with the positives. We arrived around 11:30 AM and were able to leave our luggage until the room was ready. The staff member who helped with our bags was very kind and cheerful, and the housekeeper on the 12th floor was also lovely.
Unfortunately, that’s where the positives end.
We returned around 5:30 PM to check in after a long day in the heat. The receptionist was unfriendly and arrogant. When we asked for the Wi-Fi password, she told us the internet was down and would be fixed on Monday — for now, it only worked in a converted lounge room on the 4th floor. No problem, we thought.
Then we discovered there were no towels in the room. When we asked, she bluntly said they had none because the laundry service was delayed — no apology. I told her this should have been mentioned at check-in, and she responded, “I don’t care.”
Elevators were also an issue. One is reserved for rooftop bar guests, and one of the other two wasn’t working, so we waited often.
The Wi-Fi never got fixed. On Monday we were told it would work on Thursday (our departure day). It didn’t. We were on a business trip and had to work from cafes just to get a connection.
I do not recommend this hotel.
