I rarely write reviews, but I feel compelled to share my experience. I had high hopes for this stay, especially after clearly communicating my room preferences with the front desk well in advance. Unfortunately, the hotel failed to meet even the most basic expectations. I had to change rooms three times because they repeatedly gave me rooms with the wrong view—despite my clear and specific requests. Each time, I was assured the issue would be corrected, and each time it was not.
To make matters worse, the ice machine was out of order in the entire building, and I had to walk to another building just to get ice—an inconvenience that should have been addressed or at least mentioned at check-in.
Adding to the frustration, when I asked for a late checkout, I was told it wasn’t possible. However, they had no issue upcharging me for a different room earlier in the stay, even though the multiple room changes were entirely their fault.
Overall, the experience was disorganized and disappointing, and there was zero effort made to accommodate or apologize for the repeated mistakes. I would not recommend staying here unless you’re prepared to chase down basic services and manage your own customer service.
