Expedia says the hotel has onsite parking but it doesn’t. We parked temporarily at the guest loading spot, but before we barely finished checking in, a big truck delivering laundry I think, stopped inches behind our car and we were asked to leave. Since the truck was too close to our car, it was difficult for us to get out. Then the bell man shouted at us again for not leaving yet. I showed him how close the truck was to our car and with the construction cone in front of us, we couldn’t get out. Then he realized that and removed the cone. Also, later we learned the hotel should provide guests bottled water at check in, but we were not. I saw the guests checking in in front of us asking for water and were given two bottled water, we did not ask for it because we had water at the time. When I asked for water the next day, the front desk told me with a cold face that I could get water at the vending machine. Eventually they gave us water when I told them we were not given water at check in. I will have to say from checking in until we leave, I did not see any staff with a smile. When asking questions on the phone, the staff was also speaking in a cold tune. It just felt like the entire staff at the hotel were unhappy. This is the longest review I have ever written because this was one of worst hotel experience for us mainly caused by the services received, not by the condition of the hotel.
