When we arrived at the “resort”, it was poorly lit (5:30p). the car headlights revealed a barrack style wooden building. We were walked to our room which is nothing we EVER saw online. We were expecting the bungalows pictured online. We were led into a one room “comfort studio”. nothing to be excited about. barrack style. 6 rooms in one building/under one roof. Each with door to the outside. No sliding glass doors as pictured. You have a frosted window that you cannot see in/out of. We were completely shocked!!!!!
The only other couple staying there was just as disappointed & shocked. We all felt misled by the pics online.
We asked about the pictured bungalows, we were told they were all empty (as no one else was here) but not clean/available to look at.
Felecia, owner’s daughter, handled Airport pickup, check in/check out, cooking, etc. She is a very good cook. meal presentation was beautiful and food tasty. The seafood offerings were $40+
Coffee maker is a keurig. Room w small refrigerator, microwave, basic dishes, wine glasses.
Shower w hot water.
Good WiFi.
No daily maid service.
We moved to Fernandez Bay Village. Loved it there and will stay there again. When 3 couples check in then frantically look for another place to stay, and you also have the most vacancy’s on the island, something should tell you that you have a problem. I feel more transparency with pics online & an attitude to make things right w Guests who feel misled will yield success for them
