Overall, we had a pleasant stay. The first room were given on arrival late at night was terrible. It was damp and full of flies. We insisted on a move and this was arranged. That room (612) should not be given to guests! The hotel is not a five star, especially when compared to the standard you get in the far / middle east, US, and other parts of Europe. The staff were very friendly, helpful and tried their best. A few simple changes would make a stay better - eg a golf buggy type of transport to get around the resort which is on quite an incline. A proper porter service is also needed. WiFi should be widely available around the resort free of charge - it is currently free in the lobby but chargeable at 5 euros for 90 minutes. Pool towels should be made more available without having to pay a 5 euro deposit per towel. The bedding should be changed more regularly - you are asked to put a card on your bed if you DO NOT want your sheets to be changed but the absence of a card on the bed made no difference, the sheets were not changed until we spoke to the cleaner. We found the food repetitive as did a few guests we spoke to while others seemed content.
