Find all hotels by Independent in Munnar

"Spa staff rushes people not able to explain well. Dining staff is good but slow and not trained well. "

"Too much perfume "

"Very nice, modern hotel with clean and comfortable rooms. The staff were excellent, courteous, and made the stay feel welcoming. Overall, it was a very pleasant stay. The only area for improvement was noise, as there was a low humming sound from the bathroom ceiling and corridor noise could carry into the room at times. With a bit more attention to soundproofing, the guest experience would be even better."

"The staff was not very helpful and welcoming. Room very bad. Floors were very sticky. The room walls had signs of leakage. Restaurant staff was nice but the service was extremely slow. We had to wait more that 30 mins just to get one roti. Overall, would not recommend this place. "

""I am writing to express my extreme dissatisfaction with my recent stay. This was a distressing experience for my entire family; in fact, we stayed awake throughout the night due to significant safety concerns. The property is in a state of total disrepair and appears to have had no maintenance or renovations since its opening. The rooms were in pathetic condition with an unbearable odor, and the amenities were completely unusable. Furthermore, the photos provided online are a gross misrepresentation of the current state of the property.""

"Beautiful hotel in a stunning setting with friendly management and staff"

"Large comfortable room with very helpful staff."

"Stunning property and amazing staff!"

"The day we went, we saw the sheets had been changed months ago. They were not fresh. Bathroom had a leaky faucet. Tv and room phone were not working. Above all the room was nothing like the pictures. Looks like they took the pictures when the hotel was new. It looks 50 years older now. "