Sunset Beach Resort Spa and Waterpark All Inclusive

Property class: 4.5

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Reviews

7.8 out of 10
Good
Free water park access, a nightclub, and 2 beach bars are just a few of the amenities provided at Sunset Beach Resort Spa and Waterpark All Inclusive. For some rest and relaxation, visit the sauna or steam room, and indulge in hydrotherapy, a massage, or a body wrap. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. The gym offers Pilates classes and fitness classes; other things to do include volleyball, basketball, and snorkeling. In-room WiFi (surcharge) is available to all guests, along with a swim-up bar and a poolside bar.

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, Garden View

Room

Standard Room, Garden View

  • Garden view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Room

Standard Room, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Oceanfront

Room

Standard Room, Oceanfront

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom

Room

Suite, 1 Bedroom

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Located in Montego Bay, Sunset Beach Resort Spa and Waterpark All Inclusive is on a private beach. Museum of St. James and Rastafari Indigenous Village are cultural highlights, and some of the area's landmarks include Rose Hall Great House and Fort Montego. Traveling with kids? Consider Montego Bay Marine Park and Montego Bay Cultural Centre. Looking to get your feet wet? Scuba diving and parasailing adventures can be found near the property. Visit our Montego Bay travel guide
View more Resorts in Montego Bay
Map
Montego Freeport, Montego Bay, Saint James

What's nearby

  • A beach with clear turquoise water, white sand, palm trees, and a lifeguard tower.
    Doctor's Cave Beach
    12 min drive - 7.5 km
  • A white building with arched windows and a staircase leading up to a balcony.
    Rose Hall Great House
    34 min drive - 22.8 km
  • Montego Bay Yacht Club
    4 min walk - 0.4 km
  • Sunset Beach Resort Au Natural Beach
    4 min drive - 0.6 km
  • Montego Bay Convention Centre
    32 min drive - 21.9 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ)
    23 min drive

Restaurants

  • The Pork Pit
    7 min drive
  • Juici Patties Fairview
    4 min drive
  • MVP Smokehouse
    7 min drive
  • Montego Bay Yacht Club
    9 min walk
  • Marina Palms
    7 min walk

About this property

Sunset Beach Resort Spa and Waterpark All Inclusive

  • Property highlights
  • Free water park access, a nightclub, and 2 beach bars are just a few of the amenities provided at Sunset Beach Resort Spa and Waterpark All Inclusive. For some rest and relaxation, visit the sauna or steam room, and indulge in hydrotherapy, a massage, or a body wrap. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. The gym offers Pilates classes and fitness classes; other things to do include volleyball, basketball, and snorkeling. Stay connected with in-room WiFi (surcharge), and guests can find other amenities such as a swim-up bar and a poolside bar.
  • You'll also enjoy perks such as:
    • 3 outdoor pools along with a waterslide and a swim-up bar
    • Free self parking
    • Tennis courts, motorized watercraft on site, and coffee/tea in the lobby
    • Wedding services, a 24-hour front desk, and an elevator
  • Room features
  • All 430 rooms include comforts such as air conditioning, as well as perks like safes and WiFi.
  • Extra amenities include:
    • Childcare services and rollaway/extra beds
    • Shower/tub combinations, free toiletries, and hair dryers
    • Balconies, cable channels, and daily housekeeping

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All meals, snacks, and beverages included

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Snorkeling

Land activities

    • Fitness facilities
    • Miniature golf
    • Tennis
    • Volleyball

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

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Property amenities

Restaurants on site

  • BANANA WALK
  • BEACH BAR AND GRILL
  • LA BELLA VITA
  • SILK ROAD

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out fee: USD 60

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: USD 5 per hour (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per hour (rates may vary)
  • Late check-out fee: USD 60

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Sunset Beach Resort Spa and Waterpark All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Sunset Beach Resort Spa and Waterpark All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sunset Beach Resort Spa and Waterpark All Inclusive?

Check-in begins at 3 PM.

What time is check-out at Sunset Beach Resort Spa and Waterpark All Inclusive?

Check-out is at 11 AM. Late check-out is available for USD 60.

Are there all-inclusive benefits at Sunset Beach Resort Spa and Waterpark All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

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Reviews

Sunset Beach Resort Spa and Waterpark All Inclusive Reviews

7.8

Good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 286 out of 999 reviews
Rating 8 - Good. 394 out of 999 reviews
Rating 6 - Okay. 212 out of 999 reviews
Rating 4 - Poor. 73 out of 999 reviews
Rating 2 - Terrible. 34 out of 999 reviews

Reviews

Verified review

6/10 Okay

disappointed

my wife an I stayed here before its nice but not the same under new owner
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Bugs in the bathroom.

I've gone to Sunset (now Sunscape) five times....each time, my status was bumped up from standard to platinum. With the new owners, I lost my status. There were little bugs in my bathroom every day. I think I was bitten several times. Also, the air conditioning went out at least three times. Awfully hard to sleep in a warm room. Only one restaurant was open in addition to the buffet. The setting is nice...some of the staff aggressively chase single women. There was no WiFi to speak of, and it rained inside the foyer--buckets and buckets. The staff couldn't even keep up with the leaks. The hotel has cut down on the number of servers all around. I thought the chef for the buffet was wonderful. He made the best food with what he was given. Standard fair of rice, chicken, sometimes beef, and dry deserts. This is the last time I'll go here. I want my money back.
Verified review

8/10 Good

great snorkeling!

It was our first all inclusive. We loved it. The beach was amazing. The deal was amazing. I would go back in a heart beat. I snorkeled for hours on end at the little area right before the adult beach. I was concerned because of the hotel having a water park area but we were never bothered by any kids.
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel close to beach.

Do not ask for upgrade - not worth the $500.00. The refrigerator was not stocked daily as was mentioned in advertisement, the drinks were more juice than liquor (had to ask for additional liquor in drinks). The private beach was a walk away - not directly in front of your room. For the beach directly in front of your room, you had to put towels on chairs the night before you wanted to use them. Housekeeping cleaned daily - used same mop for every room and bathroom, did not clean well. The sheets on the bed were damp from humidity. Entertainment was OK. New Years Eve fireworks were great.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator was not working two days out of my three day stay and the bell service is slow.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort!

Had a great time during our stay. Very friendly staff. Would highly recommend.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great location, lots of stuff for the kids to do.

The resort was going through renovations which we were not aware of so a few things were unavailable, some restaurants not open - a little disappointing. We arrived 10am and were told we could not get a room until 3pm, which was a pain with kids. There were also never enough towels available and we had to use damp towels from previous day. Other than that we really did have a lovely time and the kids had a blast. The staff did a great job with the food, BBQ parties, New Years Eve buffet, etc. So, other than the few glitches mentioned, we did have a great time staying here and I would recommend this and would consider coming back. Amazing lovely fun happy staff.
Verified review

6/10 Okay

Special Celebration

Atmosphere good and child friendly. However there was no regard for the fact that I was celebrating my 42nd Wedding Anniversary although this was communicated when I made reservation. Hotel Name modification was not communicated. It was evident that all things were not in place. Refrigerators should be restocked daily,availability of hand and body lotion would go a far way.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff but check-in was very slow. Room not ready for 2 hours
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. The staff was very helpful, and kind. However, the bar staff would be better served if they paid full attention to the customer and not talk between themselves as much. But ivet al grea .
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy vacation in Jamaica

Sunset Beach Hotel is becoming Sunscape so there were some minor issues- not enough staff to open the specialty restaurants everyday, maybe not enough housekeepers, not enough towels. NONETHELESS- my kids and I had a great five days here. We had two special buffets (Christmas and Boxing Day) for dinner the first two nights and then ate in the Asian and Italian restaurants the other days. The regular buffet had good variety for eating healthy (if not enough Jamaican cuisine) and the drinks were plentiful. We spent the days at the adult pool or volleyball and tennis courts. My son kayaked. The staff was friendly and responded to questions and requests. One of the most restful, easiest beach vacations we've ever had.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful garden setting, close to beach

Staff attach profound significance to guest satisfaction. Good variety of dining experience
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Under renovation in Dec 2015

A lot of renovations going on. Maybe it would be nicer when complete. Food is below average, and the drinks are terrible. Don't trust the alcohol is the same as the brands printed on the bottles.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Wonderful hotel and staff!

The hotel was great. The staff was very friendly and helpful. They take care of everything you need. Clifton at the lobby bar is amazing, always with a smile on his face. There was some construction going on which was mildly inconvenient at times, but usually we didn't even notice it. The resort was huge, so even with the hundreds of people there, it never felt crowded. You could easily get away from people and have your own space. At the same time, there were main gathering spots (usually near the bars) that were great for mingling. Overall, it was a wonderful experience. Can't wait to go back
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness

Fairly good

The staff was very friendly and helpful. It took a long time to get our room cleaned if at all. Food was decent but repetitive and some of it was not prepared correctly. They are currently making improvements so this all may change.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Great Place!

We had a great time!! The staff was wonderful, the food was amazing and the drinks were in point!! The facility itself was nice, under a lot of construction but it was ok! Lots to do.... I highly recommend it for all!!!! :)
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
It was not good, but not bad.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been my 3rd time in Jamaica and also my 3rd time at this resort. So that should speak for itself.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Sunset under construction

Not what I expected! Short stay ruined by noise from drilling and banging. Workmen all over the resort. Lifts in block A BOTH out of action. 5 flights of stairs to climb with Toddle and stroller!!! Not what I expected and defiantly not how I want to spend my hard earned money or well deserved time!!!!
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Don't bother

The best part of my stay at this Resort was a member of the staff called Nelson. He was fun and entertaining.
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

All Inclusive Resort

I arrived from the airport close to 8:30 Eastern Time was not aware of the 1 hr. time difference and requested a bottle of wine with 1 glass be brought to my room that I planned to call for room service for a late dinner on the terrace. I was immediately told there was no room service that they had 9 restaurants I could eat at. I told them that I was traveling alone and am not fond of eating alone and would like room service. No room service available so I went to my room without anything to eat after being dragged to 2 different restaurants, an Asian and one by the pool that I had to stand in line for so I just left and went to my room. The phone rang shortly thereafter and was told that someone was bringing up a bottle of Chardonnay and a glass for me...I thanked them. I was awoken by construction noise (jack hammering, etc.) which went on every day I was there apparently on the 10th floor and the roof, I was booked on the 7th floor in Tower B. If you needed something to drink you had to take your ice bucket down to the bar for them to fill and use tap water...no refrigerators in the rooms either which was quite surprising. Needless to say I ate dinner at 1 restaurant, the one by the pool the entire time I was there and either ate breakfast or lunch in the help yourself dining area. They have no servers that wait on you by the pool to get your drinks for you or at the beach, you have to walk to the bar and get it yourself. The internet access room was out of order the entire time as well which was suppose to be included in my stay. The area is absolutely breath taking and the people who work their were very nice but I've learned that all inclusive is not all inclusive...you need to ask before you pay for it. Other's I meant where transferred to another area the other side of the breakfast/lunch area due to the noise of the construction which had room service, refrigerators, wi-fi, etc. Just wondering why I wasn't moved as well?
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Pictures are deceiving.

People were getting their rooms who arrived hours after we did, the front desk suggested that we go eat at the buffet while we were waiting. When we arrived at the buffet, I was soo disappointed, the salad bar portion of the buffet was very gross, the rest of the buffet was OK at best. They tried to give me a room overlooking the roof that connects both towers, we looked out the balcony, the main part of our view would have been building B, which has rust bleeding down from the balconies, old crusty paint, and scaffolding around the whole top edge of the building, we also got the pleasure of being able to see the top of the roof that connected the 2 buildings, which had not been cleaned since they probably opened, the view was gross, when I complained, they wanted me to pay extra to get a different room, even though I had already paid extra through Travelocity to get an oven view, they finally gave me a better room when I told them that I was refusing to check in. Make sure you are one of the first to get to the buffet, it looks like 10 miles of bad road after an hour, the food was just OK at best, the elevators broke down twice, even when both were working, they are very slow, the rooms smell musty, this place was built in 1968 and it shows, I would not go back if the trip was free of charge.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, lots of food, lots of drinks

This was my first time to Jamaica, we stayed at this all inclusive hotel, everything was included like water activities such as snorkeling (they give you goggles and a mouth piece) and kayaking. Hotel was nice and the staff was all really kind. Jamaica is expensive. 1 US dollar is the equivalent of ~115 Jamaican dollars.... i bouth like 10 shirts and a couple of other little souvenirs for the family and it was more than 150 dollars... so bring money if you want to enjoy a nice stay. the tours were awesome, expensive as well and the packages seemed limited. but they were fun. dont rent a car. its too confusing to drive on the left side of the road like in England, you'll get lost or worse get in a car accident.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely view

Front desk staff who checked my family in was very mannerly, pleasant, and smiling face. The only draw back was the elevators were old, slow and jumps. The food can be more upscale and a better choice of fish. Need more variety of food.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

the best time ever

great resort the next trip to Jamaica we will spent at this resort