Before our arrival, I called the hotel in the morning to confirm that our booking was in place. However, when we got there, they said, “Your room is reserved, but the package is not included.” I just went along with it, even though it was frustrating.
Finding the room was also difficult due to confusing directions. We were in room 172 in the Garden Court, which turned out to be extremely noisy late at night, we couldn’t sleep at all.
As for the romance package, it was far below expectations. The rose petals were fake, and the bodywork was minimal, we didn’t even use any of it. Honestly, it felt like it was prepared for a five-year-old. It was not worth the price, so I returned it.
Another issue was the housekeeping. The next day, we requested fresh bed sheets and towels. The staff took note of our room number, but when we returned, nothing had been cleaned or replaced. We were very upset. When we brought it up the following morning, the staff member simply said, “I’m sorry,” and that was it.
We’re still waiting on our deposit refund, and I will definitely not recommend this place to anyone! :(
