I needed a late checkout and requested several times: at time of reservation, call before check-in, at check-in, and early in the morning. Each time I asked they told me to ask later (at check-in, in the morning, etc.) Ultimately, the most they would grant was a one hour extension in my stay, which was not sufficient for the commitment I had. I wish the staff would have just told me up front that they were unable to offer a late check-in, as I would have reserved at another property.