"The room was very run down with broken wood around the windows, the bathtub was covered in hair and the cup in the bathroom had old toothpaste in it, the handle on the bathroom door was loose and didn't lock and the TV remote didn't work."

"The Potter suite that I was staying in had the most beautiful view on the lake and the mountains. My comfortable room was being cleaned every day. I can also recommend the bathtub in which I took very relaxing baths. The staff is friendly and accommodated to all of our needs and were overall just very helpful. Taking morning walks to the lake is also something that I enjoyed doing a lot. The hotel truly has a magical garden. I will definitely come back to the Derwentwater Hotel when I visit the...