2/10 سيّئ للغاية
Francielle
٢٠٢٥ يونيو ٢
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
The hotel has an incredible structure and great potential, but unfortunately, my stay was not pleasant.
I chose this hotel because my son had a lacrosse tournament early Saturday morning, and I wanted to sleep well and be rested. Unfortunately, that didn’t happen. We stayed in room 136, and the door noise throughout the night was constant and disturbing. There were also loud conversations in the hallway. As a result, we had a terrible night and barely slept.
We woke up early to have breakfast at the hotel, for which I paid separately. I was okay with the high price, as well as the high cost of the overall stay, but the issue wasn’t the money — it was the service. We waited a long time for a woman to come take our order. When our food finally arrived, my son decided he wanted the same pancakes I ordered, but we didn’t have time to place another order before the tournament. I told him to politely ask for an extra plate and eat one of mine.
The woman treated him so poorly that, by the time he returned with the plate (after a long wait), we had no time left and had to leave without eating. I paid a high price to be treated poorly and not even have breakfast. I also saw at least two other families leaving the breakfast area without eating due to the same terrible service.
This was definitely not the experience I was expecting.
That said, I want to highlight that the room was clean and comfortable, and the restaurant service at dinner was excellent.
Francielle
أقام ليلتين (2) في شهر مايو عام 2025